Terms and Conditions

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What information do we collect?  We collect information from you when you register on our site, place an order or subscribe to our newsletter.   When ordering or registering on our site, as appropriate, you will be asked to enter your: e-mail address, mailing address, phone number or credit card information.  We will fnot process any orders that do not include a reliable means to communicate with the person placing the order and for those purposes we require:  a valid physical address, valid email address, valid phone number, as we must know who we are doing business with and be able to communicate regarding orders.  Any orders without this information will cancelled and subject to our cancellation policies.

Quality Assurance and Training: All phone conversations are monitored and / or recorded for quality assurance and training purposes.  By submitting your order and agreeing to the terms and conditions, you are giving us express permission to record and / or save those conversations.  If you do not want your phone conversations monitored, recorded or saved, please communicate by email only.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

 To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

 To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.   After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?   Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance:  Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account Settings' page.

Childrens Online Privacy Protection Act Compliance:  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our web site at https://www.ingredientstodiefor.com/content.php?content_id=6

Your Consent:  By using our site, you consent to our web site privacy policy

Changes to our Privacy Policy:  If we decide to change our privacy policy, we will post those changes on this page.

Who We Are:  Ingredients To Die For is a wholesale supplier, of natural ingredients, and bases, for the personal care industry.  We place a high priority on; sourcing top quality, natural, state of the art ingredients, customer service, the value of our personnel, and operating as green as possible, and hope that our customers will do the same.  In 2004 we began to make a conscious move to becoming a greener company.  By shopping with Ingredients To Die For you will play a role in this global initiative.  After careful evaluation of our procedures, we realized that the biggest impact that we could make was to change our packaging, lessening our environmental waste.  As a result, all of our dry materials are now packaged in lightweight 2ml, or 4ml, plastic bags.  This move alone has saved tens of thousands of dollars in shipping costs to our customers. As well as thousands of pounds of fuel not being burned and tens of thousands of pounds of plastic not being discarded.  We recommend that you sanitize your existing containers by washing them and then wiping them out with alcohol, so that they may be re-used over and over.  Our, dry, products are double bagged so that you can cut off the top of the, inner, bag (with scissors wiped with alcohol)  and drop the contents of the bag, or the bag itself, right into your container, for easy use.  You can always feel good about shopping with “Ingredients To Die For”.  You help us, and the environment, when you re-use your plastic containers rather than discarding them.  For those of you who don't have a container(s) we do offer, affordable quality lab packaging for your convenience. When you order half gallon, and one gallon jars, they will be lined with plastic and any ingredients, in the same order, that will fit within the jars, will be packed in those jars to avoid excessive shipping costs, and packaging materials.  If we don't have the lab packaging that you need we will be happy to offer referrals to top quality packaging suppliers that can meet your needs. Ingredients To Die For is a strict wholesale company and we w are committed to working hard at controlling our operating expenses to avoid passing on frivolous and unnecessary expenses to our customers by way of our product pricing. We do not engage in any shipping rebates or discounts as that would mean that the cost of shipping would be absorbed by the company and would end up being reflected in the price of our products and all customers would be paying for the discounts afforded to those customers who benefited from those rebates or discounts.  Every customer will pay the actual cost of shipping their own orders and no more.

Return Policy: We believe in customer service and stand behind our products. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time.  If you order something by mistake, and don't break the seal, just give us a call for an RMA* number and we will gladly allow you to return it**, subject to the current return policy, so long as it is returned;  in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal.  For quality and sanitation reasons we do not accept returns:  of anything that has been opened;  is not packaged with a tamper evident seal, such as dry materials; or of any packaging.  We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee.  The return would, then, have to be discarded and the loss would drive our prices up.  We don't believe that all customers should have to pay for any one customers mistakes.  At Ingredients To Die For we understand that our customer needs to know if our product is right for them and does not want to waste any money on items that won't work or are not suitable to their needs.  We offer an economical sample size of every product so that our customers may sample items that they are interested in using and avoid costly mistakes.  We also invest significantly in customer service through the availability of information for every item in our product catalog, to help our customers understand everything about every item and how it is used to help avoid those costly purchasing mistakes.  Every item, or category page, will contain specifications for the item as well as usage guidelines and any tips learned through our testing.  Just as your company needs to avoid costly mistakes, Ingredients To Die For must avoid these costly mistakes in order to protect the interest of our other customers and maintain stable prices.  Please order samples before purchasing large quantities to make sure that the product is suitable to your needs.  This protects both our interests to avoid costly order mistakes and waste.  If any item has been processed for shipping or has shipped there will be a 25% restocking fee *** deducted from any refund.  This is to cover the cost of processing the product for shipping as well as processing the return.

*Receiving at Ingredients To Die For is strictly controlled because we must maintain contamination control within our facilities.  Ingredients To Die For does not accept packages that are not expected including unauthorized returns.  If any package is received without a registered RMA number it will be refused if caught at the time of delivery or discarded if it is not caught at the time of delivery.  Ingredients To Die For accepts no responsibility for packages sent or received without a registered RMA number.  All packages being returned must have the RMA number printed clearly on the outside of the package.  All packages being returned must be insured by the shipper, for the full value of the package, to protect against any loss or damage in transit.  Ingredients To Die For accepts no responsibility for any loss or damage to any item being returned for any reason whether authorized or not.

**Custom and Special Orders are made especially for you, with a standard 2 week lead time.  These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect.  If we have made an error we will gladly correct it but, we can not allow a mistaken order to be returned at the cost of our other customers.

***At Ingredients To Die For we have a strong commitment to efficacy and part of the way we guarantee that efficacy is through our commitment to fresh materials and products.  To maintain freshness, nothing is ever pre-packed and ready to ship or pick up.  We work off a master packing slip every day and every item on every order is filled as the order is processed. 

Ingredients To Die For operates with a strict Quality Control policy and all materials are confirmed to be within specifications when they are received.  We do not accept or sell materials that are outside of the posted specifications.  We do not have control over how any materials are handled or stored once they are received by our customer.  If the specifications are questioned we will attempt to identify and correct any storage or usage issues by phone.  Your cooperation is required as we can not make any determination without additional information and we are not responsible for our customer's or any third party receiver's improper handling, storage, processing or any other misuse of any materials.  If cooperation is refused then the return will not be allowed at the expense of Ingredients To Die For.  As determined, on a case by case basis, we may allow the material to be returned to us so that we may confirm compliance to specifications.  If a manufacturer defect is present then we will reimburse normal shipping expenses incurred in returning the material and we will allow the return and refund or replace the material immediately and we will then pursue recovery from the manufacturer.  To be received the package must have a preassigned RMA number and the material must be:  in the original container;  have a legible control number;  the control number must be the control number issued and printed by our system when the container was filled;  the material must be the correct material;  the material must be unaltered and in original condition to include not having been altered by misuse, improper handling, storage, or the addition of other ingredients.  Any returns that are not compliant with the terms and conditions listed above will be refused.  Any attempts to defraud Ingredients To Die For through false claims of a manufacturer's defect when a material has been altered, partially altered,  substituted, or partially substituted, will be prosecuted to the full extent of and as is allowed by law. 

In all cases the customer must make sure that a return is properly shipped and insured to avoid any loss due to loss or damage.

Cancellation Policy:Your order can be canceled at anytime *.  Please contact us as soon as possible. Please do not rely on an email to cancel an order, please call us if you wish to cancel an order.  As an Ingredients To Die For customer, shopping through our web site, you are on your honor when selecting your shipping method.  If you are not able to pick up your order at our Austin, Tx warehouse you can not select "Local Pickup" as your shipping method.  If you're delivery address is not located in Austin TX you can not select "Local Courier" as your shipping method.  If you select one of the above shipping methods it will be discovered by the order administrator and we will contact you for shipping charges.  This creates unnecessary work however, if you pay the shipping we have no problem.  If you refuse to pay the shipping charges and cancel your order, and all of this happens within 24 hours of your order being placed, then it will not be subject to the restocking fee but will be subject to a $5.00 cancellation fee to pay for the wasted labor and time involved in our attempts to collect the shipping charges.  If we didn't do this we would take that loss and it would force us to increase our prices and we don't believe that all customers should have to pay for any one customer's mistake.  It's only fair, if you make a purchase from us and you can not pick it up at our warehouse, you will need to pay to ship it just like any other customer.  All Ingredients To Die For orders must be cancelled within 24 hours.  Any order cancelled after it has been posted to process will be subject to a 25% restocking fee at the sole discretion of Ingredients To Die For.

Special order bases and raw materials that are ordered to fill a specific order are subject to a 25% restocking fee.

*Private Label / Contract Manufacturing orders canceled after 24 hours of placing the order will be subject to a 50% restocking fee since it is a product custom made just for you company and usually can't be sold to anyone else. If you have exclusive product(s), that is refunded due to a cancellation, with no fault of Ingredients To Die For, you will surrender your exclusive use of that product(s), allowing us to sell the product to any other customer and avoid the loss and wasted product. 

All Ingredients To Die For orders must be canceled within 24 hours.  All orders cancelled for any reason, after 24 hours of placing the order, are subject to a 25% restocking fee.

When an order is cancelled and that order was set up to ship by freight the shipping charges will not be refunded if the order is cancelled after it has posted for processing because those charges are to cover the additional labor and supplies involved in the special handling to make the order ready for freight pickup.

Modifying an Order Policy:  In all cases we will do our best to not have to cancel an order.  Because we are very automated and we operate to fill orders very quickly we may not always be able to avoid a cancellation.  In all case when an order is cancelled after 24 hours, of placing the order, there will be a 25% re-stocking fee deducted from any refund or credit.

Once an order is in the system we are not able to modify it.  The Ingredients To Die For website operates in real time so, as soon as the order is confirmed at check out, it is charged and invoiced and can not be modified in any way.  The only thing that can be done is the cancellation of specific items.  Any changes to an order, including a cancellation because you don't want more than one of the items, need to be made within 24 hours.  At Ingredients To Die For we do not pre-pack any of our products.  To preserve optimum freshness, all products are packed daily using a master packing slip.  If your order has already been packed then any cancellation will result in a 25% restocking fee because the work will have already been done.  If you just need to exchange one item for another then we are happy to help you do that.  You will need to send us an email, being prepared to provide information to confirm that you own the order.  We will issue store credit for the item that you do not want and then you can go onto the website and place a new order, for the item that you do want, and apply the store credit.  To eliminate excess shipping charges you can place your new order as an add on order so that it combines with your original order for shipping purposes.  In any other case we will have to cancel your order if you no longer want those items.  Any  cancellation will be subject to to the terms of our cancellation policy.  If you cancel any item(s) from your order we will issue store credit for the full value of the cancelled item(s).  If you require a refund then your refund will be subject to the administration fee of $2.50 to cover the additional labor and fees involved in generating a refund.  Our Customer Service can cancel an item and issue store credit however, they can not issue a refund.  Only our accounting can issue a refund and they can not issue a direct refund to your credit card, they must involve your, and our, credit card processor.  This is just the way the system works and is beyond our control.

As a wholesale company we operate with a rock bottom pricing structure.  We consider normal operating expenses when we price our products and we take our responsibility to maintain those low prices very seriously.  We will not ask all of our customers to pay for any other customers mistake.  At all times all of our customers are only paying for the reasonable cost of doing business.  Covering a customer's order mistake is not considered to be a part of "reasonable operating expenses" and we will not ask them to pay for those mistakes.  When an order is placed there are multiple opportunities to confirm the accuracy.  If you place your order and then need to change the order then you have made a mistake with your order and only you should pay any of the costs to correct, change, or cancel the order.  At Ingredients to Die For we are committed to maintaining low prices and remaining a reliable source for top quality ingredients shipped in a timely manner.  All policies are set to ensure our continued success so that we can help assure our customers continued success.

Shipping / Handling & Other Charges:  Our customer will never pay for inflated shipping and handling at Ingredients To Die For. You will always pay for just the cost of shipping, and handling, and no more.  We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping, and handling, than is necessary.  Our boxes are tightly packed and will have only the amount of protection necessary to protect the product.  You'll never receive a package, from us, that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product.  We ship in plastic* precisely because it is not fragile.  Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless.  We take great care to not overdue it and cost you, and the planet, more than is necessary.  Please take extra care to make sure that you enter your shipping information correctly.  You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order.  You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order.  We will ship your order to the address that you entered.  Your order will be shipped to the address that you entered when you placed your order unless you contact us with alternate shipping information *.  Please be prepared to verify that you are the person who placed the order if you have to contact us to change the shipping address.  If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it.  If it can not be delivered the carrier will charge the return shipping charges to Ingredients To Die For and return the package.  We will contact you about the failed delivery.  If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order.  If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up, at the incorrect address, and we will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you.  While all effort will be made to get your package back there is no guarantee that the carrier will be successful.  If you entered incorrect shipping information when you placed your order it is out of our hands and we will not be responsible for your package being delivered to an incorrect address where the receiver will not surrender your package.  If the receiver at the incorrect address is willling to surrender your package you will be required to pay any additional shipping charges that result from getting your package delivered to you. 

*When you send us an email to change the shipping address of an existing order please be sure to update your profile with the new ship to address.  For security measures your profile must already have the new ship to address for us to use.  If you do not have the new shipping address in your existing profile we will not be able to make the change as that is the only way that we can know that it is the owner of the order making the change.

You may ship your order to any address within our shipping range and you may ship to whomever you choose.  Please keep in mind however, that we do not accept responsibility beyond delivering to the address that you enter when you place your order.  The carrier's and our responsibility is considered fulfilled as soon as the package is delivered to the address that you entered when you placed your order.  Any issues that you may have will have to be taken up with the third party as we can not account for what they may do, or what may happen, to your order once they have received it.  Please direct all inquiries, regarding your items, to the third party that you chose to ship to.   It's important that you exercise care and due diligence when selecting a third party receiver to make sure that they accept responsibility for your package once they receive it.

We run a triple confirmation to ensure that every order is correct and complete when it leaves our warehouse so you may rest assured that your order will ship, to the third party, complete.  If there is any damage pr other issue when the package is received by your receiver then they will need to have the carrier indicate that damage or issue and they will need to contact us, at the time of delivery, and we will follow up with our carrier.

The Ingredients To Die For website operates in real time.  The shipping charges applied to your order are based on a calculation of the combined weight and size of the items in your order coupled with the distance and type of delivery.  We make every effort to make sure that all product information is correct so that the shipping charge will be accurate.  In cases where the website over estimates the shipping cost we will refund any appreciable excess shipping charges and in cases where it under estimates the shipping cost we will notify you and wait for payment prior to shipping your order.  We can not anticipate these conditions.  We will only discover these conditions at the time of shipping when the label is generated. 

*Essential Oils, CO2 Extract, and Absolutes, are shipped in amber glass bottles except when the combined total of the same essential oil is in excess of 64 fluid ounces.  When in excess of 64 fluid ounces the combined essential oil will be bottled in HDPE instead of glass.  Please let us know via email when you have placed an order and do not want your essential oils packed in the HDPE.  While this does add weight to your orders we believe that it is a necessary step to protect the quality, extend the shelf life, and provide assurance that they will perform as expected.  Our shipping department is highly trained and will still pack your orders with as little waste as possible.  Most essential oil bottles will be protected using cardboard. bubble wrap, or a combination of the two.  Whenever your orders include powdered ingredients we will use those ingredients to protect the glass bottles rather than using additional shipping materials.  You can count on Ingredients To Die For to minimize the cost, waste, and damage related to shipping even with our Essential Oils.

When shipping essential oils there are regulations that we must follow.  If the essential oils that you have ordered can not ship by air we will downgrade the shipping to ground to remain compliant with the regulations.  If your order can not ship by ground then we will refund that / those essential oils.

At Ingredients To Die For we understand that sometimes our customers will neglect to order something that they need, when they place an order.  The Ingredients To Die For web site operates in real time so as soon as you confirm an order it is processed and can not be changed.  To avoid excessive shipping charges our customers are welcome to place an add-on order.  You may log in to your account and place an order for missed items, that you need, and select 'local area pickup' from the shipping selections, and include the previous order number, along with instructions to combine the orders, and our shipping department will combine the two orders.  We can, usually, add up to 7 pounds with no change to the shipping costs.  Any discrepancy in shipping charges will be billed to the original method of payment.  The order, including the original order being added to, will not be shipped until we have collected the appropriate shipping charges.  Please make sure that your order has not already shipped, or is not in 'printed' status before placing your add-on order.  You may log in to your account, or call us, to see if your original order can still have an add-on order combined with it.  Any add-on order that is processed after the original order has shipped, or been made ready for shipping, will be shipped separately, as a regular order and the shipping charges will be billed to the original method of payment.  The order will not be shipped until we have collected the shipping charges.  If you decide to cancel the add-on order it will be subject to the terms of our Cancellation Policy.

At Ingredients To Die For we do offer a Local Pick Up* option for our local customers.  In March 2013 a city ordinance requiring us to pack those orders in specific bags or boxes went into effect.  Effective March 2013 orders placed using the Local Pick Up option will be assessed a fee to cover the cost of the bags / boxes required to pack those orders.  The fee will range from $1.00 to $4.00 depending on the number of bags / boxes estimated to pack those orders.  We can not allow you to bring in your own bags because that would mean that we would have to pack the order while you wait and we would have loose product in our offices and we would have to have shipping personnel available in the front offices to pack those order.  We evaluated this possibility and it was determined to be inefficient, labor intensive, and messy while also leaving too much opportunity for errors in order filling.  We also evaluated the possibility of a credit program for returned bags but since there would be no way to sanitize the returned bags we could not re-use them and maintain our commitment to quality.  We have elected to use a regulation compliant paper bag whenever possible.  The paper bag is re-useable for other shopping in the city. 

When an order that is set up to ship by freight is cancelled after it has been processed the shipping charges will not be refunded as those charges are to cover the additional labor and supplies involved in the special handling to make the order ready for freight pickup.

*Bulk items, such as full drums, must be picked up with appropriate vehicles, equipment, and staff.  We will not release a drum to anyone in a regular car or pick up truck.  These drums are in excess of 300lb and the potential for personal injury and / or product damage is significant.  These items must be picked up in a safe, controlled manner, and they must be transported safely as well. 

The Ingredients To Die For web site is fully automated. Orders are downloaded, for processing, at 6 AM, Monday through Friday, excluding holidays or any periods when we are closed. If your order requires expedited processing please call us to make us aware of your needs, once you have placed your order. If you only want the order if we can expedite the processing then please call us before placing your order. We are happy to make every attempt to handle your request for expedited processing, though during peak times, or during periods where we have multiple requests for expedited handling, we may not be able to. We can not guarantee that we will be able to give your order expedited processing. If you have placed your order, and you decide to cancel your order because we could not give it expedited processing, the cancellation will be subject to the terms of our Cancellation Policy.

The Ingredients To Die For website offers several opportunities for you to review and modify your order prior to confirming, and finalizing, the order.  It is assumed that all orders will be carefully reviewed prior to finalizing.  Based on that assumption, of order review prior to confirmation, our prices do not include overhead for modifying and changing orders.  To avoid price increases that would impact all customers, rather than just those that submit orders that require changes, orders that require modification / changes will incur a $2.50 administration fee.  This fee will be added to the cost of an item added or exchanged or will be deducted from any refund or store credit created for cancelled items.  Please confirm your registration, billing, and shipping details carefully.  If we are required to perform address investigation to correct a address mistake that was entered with any order there will be a $2.50 administrative fee.  This fee will be charged to the original method of payment prior to shipping.  By placing your order you acknowledge and accept the $2.50 administration fee and give us permission to charge the $2.50 administration fee to the original method of payment.  Please keep in mind that our taking on the responsibility to make address corrections results in a savings to our customer of at least $9.50.  If we were to ship the package with an incorrect address and it was corrected by the carrier their fee would be $11.00 and that is only in the case that they correct and deliver the package.  If they were unable to, for whatever reason, then they would return the package to us undeliverable and they would charge return shipping.  Then our customer would pay the original shipping cost, the new shipping cost to return the package, as well as the new shipping to send it out again.  If it were returned undeliverable that would also add several days to a couple weeks of shipping and processing time.  In all things that we do at Ingredients To Die For we have our customer's best interest in mind.

We offer FedEx and USPS carrier service for all domestic and international orders.  You may select standard ground service or expedited service by air.  You may set up your business or your residential address for your deliveries.  For residential deliveries with a value at or above $200. FedEx ground shipments will require a signature for delivery.  For business deliveries FedEx will require a signature regardless of the value.

Cancellation Fee - $5.00 for orders cancelled prior to processing.
Re-Stocking Fee - 25% for orders that have been processed (this will include orders that have been prepared for shipping but have not shipped.
Expedited Processing - $20.00 for orders that are shipped prior to the estimated ship date provided at the time of the order.
Phone / Email Orders - $5.00 for orders taken by phone or email (Because we are a wholesale company and need to control our prices aggressively we operate with a very small profit margin.  Our prices do not include the cost of special handling or administration time so there will be a $5.00 charge for all phone and email orders).
Administration Fee - $2.50 for orders that require unexpected or excessive administration involvement for processing (Because we are a wholesale company and need to control our prices aggressively we operate with a very small profit margin.  Our prices do not include the cost of special handling or administration time).

At Ingredients To Die For we are committed to fair prices and equal treatment for all of our customers.  We believe that every customer deserves to only pay for what they get.  We have accounted for only the usual and customary administrative involvement in the processing of orders and materials.  For that reason, if your order requires special handling only you will pay that additional cost.  All orders are handled on a first come first served basis regardless of the shipping destination or the size of the order.  For that reason, if your order requires special processing only you will pay that additional cost.  We will not offer special processing at the cost of our other customers and this is not a guaranteed service.

Address Correction Policy:  If you have placed your order and find that you need to change the shipping address *, please call us as soon as possible.   If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee.  Your original method of payment will be charged a $15.00 address correction fee.  This fee will be paid whether they are able to catch the package, and update the address, or not.  The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system.  This is not our policy and is beyond our control.  Sometimes we are able to get the carrier to override the fee when the change does not get handled in time.  If that is the case then we will refund the fee.  If it has not shipped then we will make every attempt to change the shipping address.  Our system is fully automated so we can not  guarantee that your order will ship to the updated address.  We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address.   The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order.  Ingredients To Die For will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at the time of the order.

*When you send us an email to change the shipping address of an existing order please be sure to update your profile with the new ship to address.  For security measures your profile must already have the new ship to address for us to use.  If you do not have the new shipping address in your existing profile we will not be able to make the change as that is the only way that we can know that it is the owner of the order making the change.

When you have entered incorrect shipping information and only let us know after your order has been labeled and picked up we will do our best to get it corrected but the carrier may not be able to catch the package/s in time to make the change,  depending on where the package is when you alert us to make the change in the shipping address.  All address changes to a package that is already in transit will incur additional charges.  The carrier will charge a fee to make the change and we will charge our current admin fee.  In all cases you must add the new address to your profile so that we can ensure that we protect the interest of the owner of the order.  If you did not register then you will need to register before any change may be made.  We are not able to edit the ship to address field after the package has been labeled.  The address change will be added to the order notes.  For international orders you will need to contact the carrier and request the address change so that we can make sure that the address change is correct.  They will enter your address correction and then you need to let us know that it's been done so that we can call them to confirm the new address, which we will confirm only from your profile.  If we can not confirm the new address from your profile we can not allow the address change.  We will then call them and approve the address change.  The carrier will need to re calculate the shipping charges to the new address.  Your package will be held until we get the new shipping rate so that we can get your approval for the additional charges.  We will then set up the item for you to pay for the additional shipping charges through the website.  Once you have placed your order to pay the additional charges we will have the carrier proceed to ship your package.

Filling Policy:  All of our ingredients are packaged, and sold, by weight so different ingredients will fill bottles to different levels depending on their weight.  For ingredients that are very heavy, the bottle will have more empty space while those that are lighter will be more full.  We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients.  We do this for several reasons:  1) we want you to know exactly what you are paying for with every ingredient that you buy from us.  2)  in the industry that is the standard as weight leaves no room for error or inconsistency when formulating, while volume is very unpredictable and can lead to inconsistencies in final product duplication, aside from the fact that at some point you will reach a batch size for which there is no vessel large enough to measure by volume.  3)  when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula. 4)  efficacy studies are always done based on weight and when you are using a costly active you will need to use the amount that was proven effective where 0.1% can mean the difference between a high performance product that delivers and one that misses the mark and costs you dearly when it doesn't sell.  5)  most importantly, when safety studies are run they are always run by weight, which is the scientific standard, and those guidelines are published in weight and we want our customers to get used to thinking of everything, with regard to formulation, in weight to avoid safety issues with problematic ingredients such as preservatives where 0.1% will mean the difference between a safe product and one that has the potential to cause harm.

Material Packaging / Filling:  Ingredients To Die For reserves the right to package and distribute it's products in the container or package as they see fit.  The manufacturer may package a material in a container or bag that we find acceptable for the purpose of shipping to our customer and we may not re-pack.  Certain materials may be packed in bags or other containers with "breathing" holes and we will not re-pack as those breathing holes are important to the integrity of the material.  These containers are usually intended to be shipped by "freight" only however, we believe that every customer no matter how small their business may be deserves the right to purchase these large size items without having to pay the higher cost of shipping freight.  In those cases we will simply pack the item in its original freight container / bag / box into a suitable shipping box.   

Privacy Policy: We guarantee you that we will never give out your e-mail address to anyone. We will only use it to send you news letters or promotions if you care for them. You can always remove yourself from the mailing list at any time.

Web Site Terms: Ingredients To Die For does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. If you contact Ingredients To Die For, the response is not intended as medical or professional advice, nor can it be relied upon for medical, legal, or financial decisions.  In no event shall Ingredients To Die For or any of its parent companies be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Ingredients To Die For.  

You may view the Ingredients To Die For web site using a Web browsing application. Permission to reprint, digitally reproduce any page, duplicate text from a page, or to duplicate graphic material is expressly prohibited.  

To place an order with Ingredients To Die For you must supply your name.  We will not process any orders with only a company name, regardless of the payment method.  Any on line orders that are submitted without a persons name will be canceled and the payment will be refunded to the method of payment used when the order was placed.  

The purchase of Ingredients To Die For bulk bases is strictly controlled.  You must provide a verifiable company name in order to purchase any bulk base.  Bulk base is defined as one gallon or more for liquids and five pounds or more for dry products.  One of the names on every order for any bulk base must match the list of officers for the company name.  Any orders for any bulk base which can not be verified will be cancelled and refunded in accordance with our cancellation policy.

Ingredients To Die For ships with FedEx or UPS, at our sole discretion, and USPS in the continental US and with FedEx, and USPS, for international, and non-continental US, orders.  We do not ship, using any other carriers or shipping methods, not available through the check out process, on the Ingredients To Die For web site.  One of the shipping options available through the check out process is Freight TBD.  If your order is large enough to make a freight delivery more economical than standard carriers then that is an option and we can make all of the arrangements through our contracted carriers or you may make the arrangements yourself.  Please contact us for more information regarding freight deliveries.  When you elect to ship via freight it is important to know the policies regarding damage and loss prior to receiving your order delivery.  In every case:  pictures must be taken to show damage, the driver must log any reported damage or lost items, the driver must give you an exception number for the reported damage or loss, with lost items the driver must count total items on the pallet and note that number with the exception, the driver must confirm delivery weight, you must save all items for possible inspection by the freight carrier otherwise claims will be denied.  You will then send us an email with all pictures attached and a clear explanation of any issues so that we can file a claim on your behalf if we set up the pick up and delivery.  If you set up the pick up and delivery then you will file your claim directly with your chosen carrier.  For loss or damaged items you will need to place a new order if you need those items replaced prior to claim settlement.  Once the claim is settled you will be reimbursed. 

The Ingredients To Die For website will accept the following payment types: Visa, Master Card, Discover, Wire Transfer
All orders with a total over $7,500.00 must be paid by wire transfer *. 
All new customer orders with a total over $3,000.00 must be paid by wire transfer *.

* To pay by wire transfer you will still submit your order online through the website, as usual.  You can then send us an email with "wire transfer" and the order number in the subject line and our office will contact you with wire transfer details.  Once you have the wire transfer confirmation you can send that to us via email response and once payment is confirmed your order will be shipped.  Payment by wire transfer may only be used in these situations.  Any orders placed with wire transfer as a payment method that do not meet these conditions will be cancelled and are subject to our cancellation policies.  If you place an order using credit card as a payment method and that order total is in excess of our credit card payment limit then we will cancel the order and notify you that your order requires payment by wire transfer.  If you advise us that you will re-submit your order to pay by wire transfer and instead you re-submit your order with credit card payment instead of wire transfer payment we may cancel the order even if the total for the re-submitted order is below the standard maximum credit card payment criteria.  This will be done at the sole discretion of Ingredients To Die For and is evaluated on a case by case basis.

In placing an order through Ingredients To Die For you assume sole responsibility to ensure that all materials are handled and stored in accordance with the MSDS and OSHA standards.  It is understood that all materials will be handled with usual safety practices which include but are not limited to adequate eye protection and suitable respiratory equipment along with protective clothing.  

International Order Special Considerations:  International orders are subject to a 10 day processing delay because the payment is made using the currency conversion in place at the time of order placement.  If the currency conversion rate changes from that time to the time that the payment is finalized, by our merchant provider, and it results in a short payment our merchant provider will reverse the payment to us as they can not just continue to try to run that charge, the financial institutions do not allow it, to protect the card holder.  We apologize for any inconvenience that this may cause and urge our international customers to plan their orders carefully to allow for this delay.  Once an order history is established, we may over ride the processing delay.  The waiver is evaluated on a case by case basis and is not guaranteed.  The international delay waiver will be removed in the event of a failed payment that does not get paid immediately upon request regardless of the reason for the delay in securing a payment.  In the case of any international order the purchaser grants us permission, by agreeing to our terms and conditions at check out, to submit a new charge for any part of the original payment that does not get paid or gets reversed for any reason. 

Report Missing or Damage Items: Please contact us, to report missing or damaged items, within two business days so that we can pull the packing slip and check with the persons involved in the packing  and transit of your order.  The two day time frame is to help ensure that everyone involved in the order handling, the packing on our side - and the receiving on your side, can still recall any details that may be helpful in resolving the question of the missing item/s.  Please have a copy of your packing slip to compare against and go through your boxes carefully.  You can rest assured that every item that is indicated as being included in your package has been included in your package as we take extra precautions to make sure every order goes out complete and without error.  When we pack orders we use a triple confirmation process to ensure order accuracy and we keep packing slips, on file, for a limited time only.  When you place your order you will receive a confirmation of your order, as soon as it is confirmed and then you will also receive an email confirmation of your order, and then you will receive an email confirmation with your electronic packing slip as soon as your order has shipped.  Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order.  Some items are very small and may get lost in the packing peanuts.  Please transfer the peanuts into another container, slowly, while you watch carefully for any small items.  Running your hands through the peanuts will not be helpful with very small, lighter, item that can just get pushed around with the peanuts.   It is the customer's responsibility to check through packaging materials very carefully to ensure that items are not mixed in with peanuts and other miscellaneous packing materials.  If you suspect a missing item please do not discard any of your packaging materials until you have contacted us.  You must retain all packaging and materials until after you have spoken with us regarding any damage or missing items.  Ingredients To Die For utilizes some unique and creative methods to pack items and we might know exactly where something is even though you don't think it was in the box. Most of the time when a small item is reported missing it is discovered to be in the peanuts, or packaging materials, and we can help you to locate it by describing how it is wrapped, how big it is, and so on.  If you have damage please take a picture of the entire box, and contents, to forward to us for review and to start the claim process while we get your damaged item replacement on its way to you.  At Ingredients To Die For we take accurate order filling very seriously and have gone to great lengths to implement systems to make sure that every customer receives their order promptly and accurately. 

Shipping with USPS:  You will have the option to choose how you would like your Ingredients To Die for order shipped to you.  We do offer FedEx and USPS shipping options.  You can save some shipping cost by selecting USPS as your shipping carrier however, there are some things that you should know about what will happen in the case of a lost or damaged package.  When you choose to ship USPS please do so knowing that you will be bound by their policies, and ours, regarding all aspects of your package.  USPS does not offer the flexibility of FedEx or UPS with regard to lost, delayed, or damaged packages.  USPS will allow a direct claim from, and will make direct payment to, the receiver.  For that reason we can not issue any form of credit or re-shipment until we have the outcome of any claim.  USPS does not allow a trace or claim, on a package that is reported as missing or not delivered, until after 30 days from the date of shipment.  For that reason we can not issue any form of credit or re-shipment until after that 30 days has passed and we have filed a claim and / or trace and received payment on the claim.  Please understand that because of the way that USPS operates we can not make any exceptions to this policy.  If we were to send out a replacement before a claim is finalized by USPS and then they find the missing package they will forward it to the original shipping address and then we will have lost the value of the replacement if we could not collect a second payment for that replacement.  If we were to refund a lost order before a claim is finalized by USPS and they fail to find the package then they will pay the claim.  If the receiver had filed a claim directly with USPS then USPS would pay the claim to the receiver and we will have lost the value of the refund if we could not collect that refund or the paid claim back from the receiver.  We understand that no customer wants to pay for their order twice.  Please understand that we can not ship an order twice, or ship and refund an order.  

Material Handling: All materials sold by Ingredients To Die For are intended to be used by qualified professionals only.  Every buyer must read and familiarize themselves with the MSDS for every raw material before placing an order for that material.  It is important to understand that you must follow the handling instructions every time you are exposed to any materials, including when you receive and unpack them.  When shipping to a residence only the person ordering the materials should handle the unpacking of the order to prevent exposure of any persons unfamiliar with the handling instructions.  This is the sole responsibility of the buyer and Ingredients To Die For does not accept responsibility for any damage resulting from exposure to any materials.

Documentation Limitations:  When requested within 30 days of placing an order Ingredients To Die For will provide the CofA for any materials ordered in at least one gallon sizes for liquids and at least five pound sizes for dry materials.  To request a CofA you only need to reply to your order confirmation or your electronic packing slip and type "document request" in the subject line in front of the order number (which will already be in the subject line of these confirmations).  All documentation is linked to the items through the order and this is the only way to track the documents related to the items that you have purchased.  Ingredients To Die For has a strict rotation policy and all materials being offered through the website rotate through our inventory quickly.  We only maintain active documents related to our current lot so it is important to request those documents immediately after placing your order otherwise we may no longer be on the same lot that your order was packed from and we will not be able to provide the documents as we will not offer documents that are not specifically related to the materials purchased. 

We do not provide documentation for samples or testers with the exception of those materials that are offered in only small quantity or size and in those cases we do provide documentation with orders for the largest size offered for that item.  In general we will provide documentation, upon email request, for dry materials purchased in sizes of 5lbs. or larger and for liquid materials purchased in sizes of 7lbs. or larger.  This is because the documentation is not likely to still be applicable once you order the larger sizes as our inventory moves quickly and because we do not guarantee that sample sizes are packed from the same lot.  As a true wholesale company we strive, in all areas of operation, to maintain low prices and to do that we have to anticipate the costs of doing business.  Since we get very few requests for documents with sample items we do not anticipate that as part of our normal cost of offering those materials and therefore do not have any markup in those sizes to cover that additional expense.  As we feel that every customer should only pay for what they need we can only provide this documentation to those customers who require it, based on the following pay scale:  minimum $25.00 documentation processing fee which may be applied to the individual document fee which will be $2.00 per document.

If your business or some organization that you have chosen to work with requires documentation that is outside of the usual documentation that Ingredients To Die For provides as a part of it's usual and ordinary operating practices then you may request to have the documentation prepared.  Ingredients To Die For will then determine on a case by case basis whether or not we can complete the documentation being requested.  In order for us fill out the documentation we will require that the information being requested be in compliance with our own policies as it relates to the release of information and the documentation requested can not violate any of our own policies in order to fill out the documentation.  You will need to familiarize yourself with our policies and the information being requested by the documentation in order to make sure that we are able to complete the documentation within our guidelines.  There is a $65.00 documentation fee for all documentation that is not considered to be a part of our normal operating process.  The only documents that are considered to be a part of our normal operating process are MSDS* and CofA* for raw materials and that is because those documents are required by most of our customers.  When you or the company that you choose to work with requires documentation that is beyond the standard documentation required and usual for all companies and / or businesses and therefore not usual to our other customers then we will not absorb that cost into our product line because all customers should not have to pay for any one customer's special needs.

Ingredients To Die For does not supply any NAFTA certification.
Ingredients To Die For does not supply GC or MS on essential oils or essential oil blends.
*  Some restriction apply

Loss Prevention:  At Ingredients To Die For we take our responsibility to meet our promise of reliable pricing very seriously.  In the interest of protecting our customers from increased prices due to loss by theft and / or fraud and in the interest of maintaining our low prices we have implemented a loss prevention policy.  Unlike a physical store where it is possible to employ security to watch for and prevent theft and / or fraud we have to rely on the integrity and honesty of our customers and we must take aggressive measures to collect and prevent further loss when those qualities are lacking.  The only means we have of instituting loss prevention is through the careful analysis of shopping and / or behavior patterns and the implementation of steps in response to those patterns.  Any order that is placed and that triggers our loss prevention protocol may be cancelled at the sole discretion of Ingredients To Die For.  Any order cancelled due to loss prevention will be refunded to the original method of payment except in the case of outstanding debt.  Any payment made through the Ingredients To Die For website may be applied to a previous unpaid debt owed by that company whether or not the representative who placed the cancelled order was involved in the circumstances of the outstanding debt.  Every business owner is responsible for maintaining honesty and integrity among their staff and that responsibility is assumed for every representative when those representatives are given the authority to place orders for that company.  Ingredients To Die For will make every attempt to collect an outstanding debt.  Ingredients To Die For reserves the right to use any legal means necessary to collect outstanding debt.  Ingredients To Die For reserves the right to report fraudulent activity and / or theft and outstanding debt to any public or private organization in it's attempts to collect a debt or make notice of a debt or of an attempt to defraud.  If you receive product from Ingredients To Die For then payment for that product is owed to Ingredients To Die For except where restricted by law.    

Ingredients To Die For reserves the right to hold any order for a security review.  Ingredients To Die For reserves the right to cancel any order that fails to meet with our security criteria.  In such cases a full refund will be issued.

Terms and Conditions:
These Terms and Conditions as displayed here are not all inclusive and are not intended to exclude any information contained elsewhere on the website.

All information contained on the website and not displayed here is considered to be a part of the Ingredients To Die For Terms and Conditions.  Ingredients To Die For reserves the right to refuse service to any customer for any reason.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Ingredients To Die For
11110 Metric Blvd. STE D
Austin, Tx 78758